The lens into human insights
Company
My Role
  • Design Management
  • Design Leadership
  • UI/UX Design
  • Documentation
  • Design strategy
  • Branding
Contributors
  • 4 UI/UX designers
  • 2 product managers
  • 2 product owners
  • 7 developers
  • 2 marketing designers
Project Type
Cloud-based
eye-tracking software
for behaviour analysis
Timeline
2023 — 2024

Project Overview

How can you reveal the invisible journey of the human eye?

Every glance tells a story, but interpreting it has always been a challenge. Our mission was to create an app that could reveal glances into powerful narratives. Glasses Explore, our innovative solution within Tobii's Discovery Hub Platform, does just that. It converts raw eye-tracking data from Tobii Glasses 3 into first-person view, evidence-based insights and smart visualization, simplifying behavior analysis. It's not just about data; it's about stepping into your users' shoes and seeing the world as they do.

My Role

As the UX Design Manager and Team Lead, I guided a multidisciplinary team of designers collaborating closely with executives, product managers, researchers, developers, and the marketing department.

Faced with accelerated timelines, the challenge extended beyond creating and implementing Glasses Explore; but it also required simultaneously developing a new Design System to unify the entire Discovery Hub platform, spanning 7+ products. Balancing these initiatives, I ensured a seamless, simultaneous launch across all applications.

Beyond leading the team, I shaped the overall design strategy, facilitated strategic workshops, and fostered cross-functional collaboration between design, development, and research teams. I guided design sprints and ideation sessions, oversaw the implementation of the Design System, and crafted a cohesive branding and visual style for the entire product range of the Discovery Hub platform.

Business Objectives

Provide structured
guidance for data
interpretation
Enhance
research with
seamless cloud
integration
Enable real-time
collaboration and
insight sharing
Streamline
the data journey
Unify video,
sound, and gaze
patterns
Demystify
eye-tracking
analysis for
non-experts
Build a platform
for stakeholder
engagement

Design process

Strategy
  • Stakeholder Interview
  • Business Goals
  • Roadmap
  • Design Strategy
  • Frameworks
Discover
  • User Surveys
  • User Interviews
  • Competitor Analysis
  • Glasses 3 Studies
Define
  • User Persona
  • Pain points + Insights
  • Problem statement
  • Big Idea
  • Empathy Map
  • Jobs to be Done
Ideate
  • Mapping the Product
  • User Flow
  • Product Architecture
  • Quick Sketches
  • Voice and Tone
Design
  • Wireframes
  • Visual Design
  • Interactive Prototyping
  • Design System
  • Branding
  • Documentation
Test and Iterate
  • Usability Testing
  • Feedback
  • Usability Reports
  • Users Live Sessions
  • Iterations

Competitor analysis

User-Centered Discovery

Who we create for

Insights and pains

Uncovering the insights that matter most

After extensive research involving in-depth interviews, contextual inquiries observing professionals in their work environments, comprehensive surveys, and hands-on studies with eye-tracking glasses, we found these key user insights:

"We're capturing gaze data, but it's hard to connect the dots with real-world scenarios"
"I know the data tells a story, but I'm struggling to translate it for our stakeholders"
"I'm overwhelmed with data but not finding the insights I need; it's really hard to pinpoint the valuable information”
"It's like we're all working on different puzzles with the same pieces. We need a better way to collaborate"
"Traditional analysis is eating up so much of our time. There has to be a faster way"
"Every time I open our current tools, I feel like I need a Ph.D. just to get started”

Big Idea

How did our findings reveal a next big move?

Our research revealed a clear pattern: eye-tracking insights were often limited to those with technical expertise. Our big idea was to break down these barriers, much like how social media democratized content creation. By making visual attention analytics accessible to everyone, we're creating a world where understanding human behavior isn't a privilege but a right.

Democratizing Visual
Attention Analytics

Ideate

Building on the big idea, we identified a key challenge: making this powerful technology accessible to a wider audience without compromising accuracy or usability.

With this clear focus, we moved into the ideation phase. I led focused design sprints, integrating insights from UX designers, data scientists, and eye-tracking experts to reimagine a simpler analysis process. Together, we conducted affinity mapping, crafted user flows, and carried out usability testing.

Additionally, I facilitated brand personality workshops with our marketing team to ensure the product's communication was cohesive and resonated with our audience.

Voice and Tone

Feature prioritization

Prioritization

User Flow

Prototype and Design

From chaos to coherence: crafting clarity in user-centered design

In an agile environment, I led the team through iterative design and development, utilizing two-week sprints and regular user testing. We started with low-fidelity wireframes and interactive prototypes, validating our core concept and identifying improvements for power users.

Recognizing the need for a cohesive Design System, I initiated its parallel development — not just for Glasses Explore but for the entire Discovery Hub platform. This ensured visual consistency and streamlined development across all products.

Explore the Design System case study.

Design System

Branding

Illustrations

Powering user insights: our tailored solutions

We've created a suite of innovative features in our eye-tracking software that directly addresses key challenges, making data more accessible and analysis more intuitive for everyone, not just technical experts. From cloud-based integration to user-friendly tagging systems, each feature is designed to boost efficiency, provide deeper insights into user behavior, and open up new research possibilities for a wider audience.

Project Dashboard

Project Setup

Recordings Import

Tags, Event templates and Notes

Collaboration

Visual Timeline Comparison

Trusted By

Hear from industry leaders who have experienced the impact of Glasses Explore and the Glasses 3 firsthand

1 — 4

Impact and Results

Simplified analysis, smarter insights:

With the launch of Glasses Explore, we transformed how eye-tracking data is captured, analyzed, and shared. By making complex data accessible across industries, we’ve opened the door to visual attention analysis for everyone — not just the experts. With Glasses Explore teams can now collaborate effortlessly, enabling faster insights and broader adoption.

Here’s what we’ve achieved:

GX users saw a 40% boost in cross-departmental collaboration, driven by the platform’s ease of use, cloud-based accessibility and real-time sharing of insights.
+40%
A 70% reduction in data analysis time, enabled by tools for creating events, tagging recordings, and adding notes. These features streamline workflows and accelerate decision-making.
+70%
55% improvement in identifying behavioural patterns across subjects due to ability to compare multiple participants' experiences with Visual Comparison Tool.
+55%
89% of non-experts are able to interpret data with minimal training using the Enhanced Video Experience, significantly expanding participation in behavioral research.
+89%
Widespread adoption by 30 companies, representing 25% of targeted sectors, from sports training to UX design, showcasing the platform’s versatility.
+25%
57% increase in stakeholder engagement during eye-tracking studies, supported by the Collaborative Sharing Platform, resulting in more informed decisions and actionable insights.
+57%
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